Cancellation Policy: We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice. Please understand that when you forget or cancel your appointment without enough notice, we miss the opportunity to fill that appointment time and clients on our waitlist miss the opportunity to receive their services. We ask that all guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you. No-shows or notification given less than 24 hours prior to appointment time will result in a cancellation fee amounting to 100% of the cost of the scheduled service. Please note that appointments made within 24 hours may instead be canceled or modified at least 4 hours prior to the appointment time in order to avoid a charge of 50% of the service amount.

Of course, things come up. We always do our best to be as accommodating as possible! However, our team relies on the appointments and reservations that are scheduled on their calendars. If no one is in their chair, that is wages lost and we feel it's important to ensure they're feeling secure and protected here at LABB.

Late Policy: Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 100% of the service scheduled. Appointments are not to be modified to a different service - for example, if you are running 30 minutes behind and the service scheduled was a 60 minute appointment, we will not be able to change your service to one of our "mini" service options. (Please note this is if we are able to accommodate and perform the service!)

To book an appointment online, click here. If you need further assistance or have specific questions, feel free to call 612-605-5304 to book your appointment. 

We do in-depth consultations before we begin any of our services and medspa procedures. If you would prefer to do just a consultation before committing to a service, we offer complimentary 15 minute consultations that can be booked online or by calling 612-605-5304.

We provide shipping via UPS and they will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes. Your shipping request addressed to a P.O. Box will be delayed and will require an address correction before shipment. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. Contact our Coffee Experts to learn more or call our Coffee Hotline at 1-2345-6789.

Our centrally located Indiana roastery means orders arrive as quickly as possible, whether heading to the East Coast, West Coast, or somewhere in between. We offer UPS shipping options for Ground, 2-Day or Next Day. Your coffee products will be shipped after it is roasted and packaged (not necessarily the same day you order). 

Customers must contact our store within 14 days of the original order date if an order arrives damaged or includes the wrong product(s). We will credit your account with a refund after our warehouse receives your non-perishable drinkware or wearables. If an error was made, if you are not happy with the coffee, or if you received a damaged product, please get in touch with us so we can make it right.

Coffee is a perishable product, so we DO NOT accept any coffee returns (unless a Coffee Expert specifically requests a return in writing). However, if an error was made, you are not happy with the coffee, or you received a damaged product, please contact us so we can make it right. All shipping charges are non-refundable, and the Refund Policy does not extend beyond the 14-day window.

If you just placed your order, have confirmed that the coffee has not shipped, please contact us immediately, and we should be able to refund your order and issue a new one. If your coffee has already shipped or was delivered and either an error was made or you are not happy with the coffee, please call us or submit a request, so we can understand how to make it right.