Refund policy
CANCELLATION POLICY
Our services and treatment beds are reserved especially for you! We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service (100% fee). Clients who miss their appointments without giving any prior notification will also be charged in full for the scheduled service. We recognize the time of our clients and estheticians/artists is valuable and have implemented this policy for this reason. If you arrive more than 15 minutes late we reserve the right to cancel your appointment.
Thank you for understanding! We look forward to serving you.
SERVICES REFUND POLICY
While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.
Gift Cards may be purchased at LABB or online. They may be used towards any product or skincare service. Gift Card must be present at time of purchase/usage. Lost or stolen Gift Cards cannot be redeemed or replaced. Gift Cards do not expire. All sales are final. Gift Cards cannot be redeemed for cash. This does not apply to bonus or promotional Gift Cards.
LABB'S PRODUCT RETURN + EXCHANGE POLICY
We guarantee all of our products and if you are not satisfied with you purchase we do offer refunds and exchanges. We will refund any unopened or gently used hair products within 30 days from purchase. If it has been past 30 days since purchase we will be gladly willing to exchange the product for you!
Spa products, including skin care, make-up, tools, etc cannot be returned or refunded due to the personal nature of the product. Thank you for your understanding.